Big thank you for your amazing customer service! Having recently taken over a neglected hotel I was in need of lots of new kitchen equipment and I needed it quickly. I am so glad I chose you guys to help me sort this out. Your communication has been brilliant, everything arrived on time and was installed very professionally allowing me to get up and running with a food offering in time for the Easter break!
Amazingly I order my Moorwood Vulcan 6 burner range one day, it arrived the next day and was installed on the very same day in time for my evening service!
Brilliant thanks very much I have no reservations about recommending you to anyone needing new catering equipment!Richard Binks – Owner – Silverdale Hotel & Whitehorse, Tilbrook
Our brief for Catering Equipment Solutions (Peterborough) Ltd was to design and install a new banqueting kitchen for the updated ballroom layout on the first floor kitchen, taking into consideration the flow of service and maintaining an efficient system. From the first initial consultation to the end of the project, we feel that the company has excelled and delivered, not only satisfying the requirements from our demanding Head Chef, but offered advice and recommendation to the builders to encourage a more effective flow in the kitchen to prevent cross contamination. The project and installation team at CES, that I have worked closely with on my project have a wealth of knowledge and experience, understanding the sector and my objectives.
We feel that the Catering Equipment Solutions (Peterborough) Ltd has controlled the project effectively working well with the layout plan provided, exceeding our expectations, by overcoming the installation challenges of delivering me a banqueting kitchen on the first floor. It has been a pleasure working with the company as I feel that they have delivered an excellent catering equipment solution for our ballroom at Old Thorns Manor Hotel Golf & Country Estate. I would recommend their services, not only in consultation, design and installation but also their service and maintenance of equipment to other businesses. I would like to take this final opportunity to thank you for your services and I look forward to working with you again in the near future.Michael Withers – Food & Beverage Manager – Old Thorns Manor Hotel, Golf & Country Estate
CES constantly review the market to ensure we obtain best value products without affecting the high service levels we expect and continually receive. Crown Golf are pleased to have CES as a business partner and look forward to continuing this in the coming year.Tony Osbourn, Group Property Manager, Crown Golf Group
CES have been supplying Somerfield with equipment for approximately 4 years. We use CES because of their commitment to customer service – they are always able to provide a solution to a problem and are helpful and friendly, responding quickly to orders and in providing quotations. CES are flexible to our needs and supportive – whenever we need advice we can always rely on CES to provide a cost effective technical solution. Thank you CES and good luck with your new website.Andrew Hastings, Store Development Manager, Somerfield Stores.
I have always found CES to provide a professional service working to strict programs / timescales with any issues /snagging completed quickly and efficiently. The customer service is also superb.John Vizard, Equipment Supply Manager, Somerfield Stores
We have used CES for several kitchen installations over the past 5 years: we have always found them to be highly professional and responsive. Most importantly they are excellent at sorting out any problems that may arise. I have no hesitation in recommending them as our supplier of first resort for kitchen equipment!Henry Weldon, Prestwold Hall, Maverick Venues
The first reason I buy from CES is that I believe that CES has always been very fair and patient with us and that CES has always tried hard to meet all our requirements, no matter what I have requested, often with very little notice and very little budget.
Secondly, I know that when a problem occurs, not necessarily with a piece of kit that you have provided, I can say with confidence to my staff to call CES and get it sorted and I don’t really have to worry after that call has been made.
Lastly but not least I buy on price, I can honestly say that if I have to part with my money, it’s much less painful if you are giving it to somebody you like, who you know works hard for it! The only time price becomes the first issue is when we have a strict budget or the gap between the two prices is just too large to ignore.
The point of difference I think that makes us want to deal with CES is that their professionalism gives an air of comfort and reassurance, CES provides value for money and have the ability to make us feel relaxed in the knowledge that once the call is made we can consider it to be done. I would struggle to find two things for CES to improve upon or change because as a customer we have never, to my knowledge, ever been let down.
The two things that annoy me the most in this industry, when purchasing equipment, are poor customer service and excessive service charging for poor service. With CES, customer service is never a problem, as mentioned above, we have never been let down and their call-out charges are fair. Quite often, we purchase fairly standard products from a broad price spectrum and specifications, so a good understanding of the equipment and its applications along with the ability to communicate this to us as a customer is what gives us the confidence to buy, rather than, being sold the biggest, most expensive equipment. We want to feel like an important customer and not just a sale and CES do just that.Peter Petrou, Petrou Bros Fish and Chip Shop – Winner of 2008 Fish Fryer of the Year Award